Sourcing
Vetted sourcing.
THE GRAY CRAB works through a reviewed network of trusted partners, including authorised dealers, boutiques, and established distributors where applicable.
Each piece must meet the house standard before release.
Authenticity Assurance
Authenticity Assurance
Authenticity, handled with care.
Every item offered by THE GRAY CRAB is sourced through vetted partners and reviewed before release.
Authenticity is not atmosphere. It is part of the standard.
The standard
Our authenticity standard.
Review
Review before release.
Items are reviewed before sale. Where relevant, checks may include material, construction, labelling, serial details, packaging, and identifying features.
The client should not have to wonder whether a piece belongs.
Documentation
Certificates and details.
Select high-value pieces may include a Certificate of Authenticity or supporting documentation when available.
Where documentation applies, it will be noted.
Quality
Quality alongside authenticity.
Authenticity is one part of the standard. Condition, presentation, and suitability matter.
If an item does not meet expectation, we withhold it.
If you have a concern
Confidence, without theatre.
For questions about a specific item, contact [email protected] with your order number or product details.
We will review the concern, confirm the next step, and handle the matter under the current returns and refunds policy.