Handled with care, from dispatch to arrival.
Delivery should feel clear, considered, and easy to follow. From processing and tracking to international shipment and support, every order is handled with the same attention we expect from any meaningful client experience.
Thoughtful handling. Clear communication.
Once your order is placed, it is prepared with care and dispatched as promptly as possible. You will receive tracking details as soon as your shipment is on its way.
Our aim is simple: thoughtful handling, clear communication, and no unnecessary uncertainty.
- Careful preparation and inspection before dispatch
- Tracking details delivered as soon as your order ships
- Client care available for timing and delivery questions
- Discreet, considered handling from start to finish
Timing, rates, and the particulars.
Processing.
Orders are typically processed within 1 to 2 business days, excluding weekends and holidays.
During periods of elevated demand, processing may take slightly longer. If timing is especially important, we recommend contacting us before or immediately after placing your order so we can advise accordingly.
Estimated delivery.
Delivery timing depends on destination, shipping method, and customs processing where applicable.
- Europe: 1 to 2 business days
- North America & Asia: 2 to 5 business days
- Other destinations: varies by location and customs
These windows are estimates rather than guarantees, though we always aim to ensure your order moves as smoothly as possible.
Shipping rates.
Shipping rates are calculated at checkout based on destination, order value, and selected service level.
Where complimentary shipping is offered, it will be clearly indicated at checkout or within the relevant promotion.
Expedited options may be available at checkout, depending on destination and eligibility.
International delivery.
We ship internationally to select destinations.
For international orders, customs duties, import taxes, and related fees may apply separately depending on the destination country. These charges are determined by local authorities and are the responsibility of the recipient unless otherwise stated.
If you would like guidance before placing your order, our client care team will be glad to assist.
Address accuracy.
Please review your shipping details carefully at checkout.
We begin processing promptly, which means changes, cancellations, or address corrections may not always be possible once an order has been submitted. If an update is needed, contact us as soon as possible and we will do our best to assist before dispatch.
Restrictions.
At this time, we do not ship to P.O. boxes or APO/FPO addresses.
Certain items may also be subject to shipping limitations based on destination, carrier requirements, or transport regulations. Where this applies, we will contact you directly if any adjustment is needed.
If something does not look right.
While most orders arrive without issue, delays can occasionally occur due to customs activity, carrier disruptions, weather, or other circumstances beyond immediate control.
If tracking appears stalled, a parcel seems delayed, or something does not look quite right in transit, please contact us directly. We will review the shipment and help determine the most appropriate next step.
Delivery, managed with discretion.
Less guesswork, more direction. Less back-and-forth, more clarity.
The standard is simple: handle each shipment with care, communicate clearly, and leave the client assured.
Need assistance?
Some deliveries are routine. Others are tied to travel, events, deadlines, or plans already in motion.
For questions before or after dispatch, our client care team is here to help with timing, tracking, international delivery questions, and order support.