Some questions need speed. Others need care.
Considered replies.
Best for detailed requests, follow-up, sourcing, and anything better handled in writing.
[email protected]Quick, without formality.
Best for quick checks, product questions, gifting guidance, and easy follow-up.
+1 866.351.2572Immediate guidance.
Best for urgent questions, order support, and anything better settled in one conversation.
+1 212.970.2722The point is assurance.
Client care should move things forward. We help with product questions, sizing, gifting, orders, and the details that settle a purchase before it is placed.
- Product and styling guidance
- Gift recommendations
- Sizing and fit questions
- Order support
- Purchase and service guidance
Three steps. Calmly done.
The right channel.
Email for detail, text for speed, call for urgency.
The essentials.
Product, size, timing, or order number.
A considered reply.
The right next step, properly delivered.
Service, handled with judgment.
Less script, more judgment. Less back-and-forth, more direction.
The standard is simple: answer well, act carefully, leave the client assured.
Answered before you ask.
Can I contact you before placing an order?+
Yes. We can help before you decide.
What is the best way to reach you?+
Email for detail, text for speed, call for urgency.
What should I include in my message?+
Product, size, timing, or order number.
Can you help with gifting?+
Yes. We can help narrow the right gift.
Can you help with sizing?+
Yes. We can help you choose the right fit.
Do you offer support every day?+
Yes. Client Care is available seven days a week.