The terms of our service.

1. Online Store Terms

These Terms and Conditions govern your access to and use of THE GRAY CRAB LLC (“The Gray Crab,” “we,” “us,” or “our”) - including our website, products, services, communications, and related features.

By visiting our website, browsing our collections, creating an account, placing an order, subscribing to messages, or otherwise engaging with The Gray Crab, you agree to be bound by these Terms.

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have the permission of a parent or legal guardian to use this website.

You may not use our website, products, services, content, or communications for any unlawful, unauthorised, fraudulent, abusive, or harmful purpose. You may not transmit viruses, malware, malicious code, or anything intended to interfere with the function, security, or integrity of the website.

A breach of these Terms may result in suspension or termination of access to our services.

2. General Conditions

We reserve the right to refuse service to anyone, at any time, where permitted by law.

You agree not to copy, reproduce, duplicate, sell, resell, exploit, scrape, misuse, or commercially use any part of the website, service, product content, brand assets, communications, or access to the website without our express written permission.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to present and sell our products and services.

The headings used in these Terms are included for ease of reading only and do not limit or otherwise affect these Terms.

3. Accuracy, Completeness, and Timeliness of Information

We take care to keep the information on our website accurate, current, and complete. We do not guarantee that all information will always be free from errors, omissions, delays, or inaccuracies.

Product information, pricing, availability, imagery, descriptions, measurements, promotional details, shipping estimates, and other website content may change without notice.

Historical information, where shown, is provided for reference only and should not be relied upon as current.

Your use of information on this website is at your own discretion.

4. Products, Services, and Availability

Certain products or services may be available exclusively online and may have limited quantities. Product availability is not guaranteed until an order is confirmed and processed.

We reserve the right to limit, refuse, cancel, or adjust orders at our discretion, including orders that appear to be placed by dealers, resellers, distributors, bots, automated systems, or parties acting in a way inconsistent with the intended client use of The Gray Crab.

We may limit sales by person, household, account, payment method, shipping address, billing address, geographic region, jurisdiction, or order quantity.

Any offer for any product or service is void where prohibited.

5. Product Presentation and Colour Accuracy

We aim to present product colours, materials, textures, proportions, and details with reasonable accuracy. Colours and visual details may vary depending on screen settings, device displays, lighting, photography, production batches, and supplier imagery.

Measurements, materials, condition notes, and other product details should be reviewed carefully before purchase.

6. Pricing, Promotions, and Changes

Prices are subject to change without notice.

We reserve the right to modify, suspend, correct, or discontinue any product, service, promotion, collection, offer, content, or website feature at any time.

We are not liable to you or to any third party for any price change, correction, suspension, cancellation, discontinuance, or modification of the website or service.

7. Billing and Account Information

You agree to provide current, complete, and accurate billing, shipping, payment, contact, and account information for all purchases.

You agree to promptly update your account and contact information so that we may complete transactions, deliver orders, send relevant service notices, and contact you when necessary.

We reserve the right to refuse, cancel, or limit any order. If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address, shipping address, or phone number provided at the time of order.

For details on returns and related order policies, please review our Returns and Refunds page.

8. Shipping, Delivery, Duties, and Taxes

Shipping timelines, delivery estimates, carrier availability, customs processing, duties, import taxes, and related charges may vary by destination and order.

Unless otherwise stated at checkout or in a specific policy, you are responsible for any applicable duties, customs fees, import taxes, brokerage fees, or local charges imposed by the destination jurisdiction.

Delivery estimates are not guarantees. Carrier delays, customs reviews, weather, security procedures, incorrect address information, and other circumstances outside our control may affect delivery.

9. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, cancellations, and related remedies are governed by our Returns and Refunds policy.

Please review the applicable policy before placing an order. Certain products may be final sale, limited-return, non-returnable, or subject to specific conditions.

10. Optional Tools and Third-Party Services

We may provide access to third-party tools, platforms, payment processors, shipping providers, messaging services, analytics tools, or other services that we do not own or control.

These tools and services are provided “as is” and “as available,” without warranties, representations, or endorsements from us.

Your use of third-party tools or services is at your own discretion and may be subject to the terms and policies of the applicable third party.

11. Third-Party Links

Our website may contain links to third-party websites, materials, products, services, or resources.

We are not responsible for examining, evaluating, endorsing, guaranteeing, or controlling third-party content, policies, practices, products, or services.

Any concerns, claims, complaints, or questions regarding third-party products or services should be directed to the applicable third party.

12. User Comments, Feedback, and Submissions

If you send us ideas, suggestions, proposals, feedback, comments, reviews, images, content, or other submissions, whether requested or unsolicited, you agree that we may use, edit, copy, publish, distribute, translate, display, and otherwise use those submissions in any medium, without restriction, unless otherwise prohibited by law.

We are not obligated to maintain submissions in confidence, pay compensation, or respond.

You agree that your submissions will not violate the rights of any third party, including intellectual property, privacy, publicity, contractual, or proprietary rights. You also agree that your submissions will not contain unlawful, abusive, defamatory, obscene, misleading, malicious, or harmful material.

You are responsible for the accuracy and lawfulness of your submissions.

13. Mobile Terms of Service

The Gray Crab may offer SMS, MMS, or other mobile messaging services. By opting in, you agree to receive recurring messages from or on behalf of The Gray Crab at the mobile number you provided.

Messages may include promotional messages, offers, order updates, account notices, transactional alerts, and service-related communications.

Consent to receive marketing text messages is not a condition of purchase.

Message frequency may vary. Message and data rates may apply. You are responsible for any charges imposed by your wireless provider.

You may opt out at any time by replying STOP to our messages, or by using any unsubscribe link provided where available. For assistance, reply HELP or contact us using the information listed below.

We may change any shortcode, telephone number, or messaging method used to operate the service. We are not responsible for failed, delayed, misdirected, or undelivered messages, or for opt-out requests sent to inactive or changed numbers.

Wireless carriers are not liable for delayed or undelivered messages.

14. Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, disclose, and safeguard personal information.

15. Errors, Inaccuracies, and Omissions

Occasionally, information on our website or related services may contain errors, inaccuracies, or omissions, including those relating to product descriptions, pricing, promotions, offers, shipping charges, delivery estimates, availability, imagery, or other content.

We reserve the right to correct errors, inaccuracies, or omissions, to update information, and to cancel or adjust orders if any information is inaccurate, including after an order has been submitted.

We undertake no obligation to update, amend, or clarify information except as required by law.

16. Prohibited Uses

You may not use the website, services, products, content, or communications:

• For any unlawful purpose
• To solicit others to perform unlawful acts
• To violate any international, federal, state, provincial, or local law or regulation
• To infringe upon or violate our intellectual property rights or those of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false, misleading, or fraudulent information
• To upload or transmit viruses, malware, or malicious code
• To collect or track the personal information of others
• To spam, phish, pharm, pretext, spider, crawl, scrape, or otherwise misuse the website
• For any obscene, abusive, or immoral purpose
• To interfere with or circumvent website security features
• To misuse promotional codes, referral programmes, account features, payment systems, or checkout functions
• To engage in automated purchasing, bot activity, or resale activity inconsistent with our intended client use

We reserve the right to terminate or restrict access where prohibited use is suspected or confirmed.

17. Intellectual Property

All website content, including text, images, graphics, layout, design, logos, trademarks, service marks, photography, product presentation, editorial copy, page structure, and brand elements, is owned by or licensed to The Gray Crab or its applicable rights holders.

You may not use, reproduce, modify, distribute, display, sell, license, or exploit any website content without express written permission.

All third-party trademarks, designer names, brand names, product names, and logos remain the property of their respective owners. Their appearance on our website does not imply endorsement, sponsorship, affiliation, or partnership unless expressly stated.

18. Disclaimer of Warranties

We do not guarantee, represent, or warrant that your use of our website or services will be uninterrupted, timely, secure, accurate, or error-free.

The website, services, content, products, and related materials are provided “as is” and “as available,” except where expressly stated otherwise.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

19. Limitation of Liability

To the fullest extent permitted by law, The Gray Crab LLC and its owners, directors, officers, employees, affiliates, contractors, suppliers, service providers, agents, licensors, and partners shall not be liable for any direct, indirect, incidental, punitive, special, consequential, or similar damages arising from your use of the website, services, products, content, communications, or any related transaction.

This includes, without limitation, loss of profits, revenue, savings, data, goodwill, replacement costs, business interruption, or other damages, whether based in contract, tort, negligence, strict liability, or otherwise.

Where certain jurisdictions do not allow exclusions or limitations of liability, our liability shall be limited to the maximum extent permitted by law.

20. Indemnification

You agree to indemnify, defend, and hold harmless The Gray Crab LLC and its owners, directors, officers, employees, affiliates, contractors, suppliers, service providers, agents, licensors, and partners from any claim, demand, loss, liability, damage, cost, or expense, including reasonable attorneys’ fees, arising from your breach of these Terms, your violation of any law, your misuse of the website or services, or your violation of the rights of a third party.

21. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by law and the unenforceable portion shall be deemed severed.

The remaining provisions will remain valid and enforceable.

22. Termination

These Terms remain effective unless and until terminated by you or by us.

You may terminate these Terms by ceasing to use our website and services.

We may suspend, restrict, or terminate your access to the website or services at any time if we believe you have violated these Terms or engaged in conduct inconsistent with the intended operation, security, or integrity of The Gray Crab.

Obligations and liabilities incurred before termination will survive termination.

23. Entire Agreement

These Terms, together with any policies or operating rules posted by us on the website, constitute the entire agreement between you and The Gray Crab regarding your use of the website and services.

They supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written.

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Any ambiguity in these Terms shall not be construed against the drafting party.

24. Governing Law

These Terms shall be governed by the laws of the State of New York, United States, without regard to conflict of law principles.

25. Changes to These Terms

You may review the most current version of these Terms on this page at any time.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Changes take effect when posted unless otherwise stated.

Your continued use of the website or services after changes are posted constitutes acceptance of those changes.

26. Contact Us

Questions about these Terms may be sent to: