Return window

Returns must be requested within 14 days of delivery. Late or unapproved returns may be declined.

If an unapproved return is sent to us, the client is responsible for return label costs and any shipping required to send the item back.

Defective or incorrect items

If an item arrives defective or incorrect, contact us within 7 days of delivery.

Please include your order number, clear photographs, and a brief description of the issue. If approved, The Gray Crab will provide the appropriate return label.

Fit or preference

Returns for fit, preference, or dissatisfaction may be accepted at the client’s expense.

All returns must include verifiable tracking. We recommend UPS, DHL, or FedEx. Returns without verified tracking may be declined.

Exchanges

We do not process direct exchanges.

To order a different size, colour, or item, return the original item first. Once accepted, the preferred replacement may be purchased separately.

Non-returnable items

The following items are not eligible for return:

• Sale items
• Gift cards
• Custom, special-order, or personalised items
• Personal care or beauty goods
• Perishable goods
• Hazardous materials, flammable liquids, or gases

Contact us before sending a return if you are uncertain whether your item qualifies.